What time is the check-in and check-out?
Check-in 14:00/ Check-out 11:00 Peak Season (Check-in 15:00/ Check-out 11:00)
How much is the additional cost of booking?
11,000 Won per person (Free of charge for below 7 years old)
How much is the additionalcost of extra bed or bedding materials?
25,000 Won each
How long is the business hour for booking?
Main headquarters in Seoul will be opened from 09:00-18:00 on Monday to Saturday.Please contact local call service in Jeju at 064-759-8831 for outside business hours.
What is the difference between online booking and direct booking via calls?
Online booking is being processed through online booking websites and cancelling of booking is only available through the booking website only.
What is themaximum capacity of the hotel rooms?
Average hotel room can accommodate 2 pax. (Except for Deluxe Family Twin – 3 pax, Family Twin Suite – 3 pax, Ramada Suite – 4pax)
How many rooms are there in total?
From 2ndunderground stories to 10th above ground stories, there are total 357 rooms available.
What is the difference between Standard, Deluxe and Suite rooms?
The total area of the rooms may differ, suite rooms have the living room and bed room separated and are equipped with 2 bathrooms.
Is it possible to store our luggage before the room check-in or after room check-out?
Yes, we can store the luggage at the front desk. We store the luggage after confirming the booking of hotel stay.
We issue a custody tag in return of storing the luggage. Please bring the tag along with you when you wish to take your luggage back.
What is the breakfast menu?
It is a buffet consisting of 4-5 types of cold dish, 8-9 types of hot dish, 6-7 types of bakery, 12-13 types of dessert or drink
What is the operating hour of the restaurant?
06:30-10:00 (Breakfast Buffet)/ 12:00-14:00 (Lunch Buffet)/ 18:00-22:00 (Pre-booking)
How much is the breakfast buffet?
Normal price Adults 16,000 Won, Children 13,000 Won/ For the guests staying in our hotel, they can enjoy the discounted price of adults 14,000 Won, Children 11,000 Won.
How long does it take from the airport to the hotel, and what is the mode of transport available?
Our hotel is located within 5km from Jeju International Airport and there are different transportation modes available such as Taxi/ Rent Car/ Bus or Hotel Shuttle Bus. It takes around 10-15 minutes.
Is laundry service available?
There is a coin laundry service room available for both washing and drying. It operates from 07:00-21:00.